Presented by the Canadian Language Industry Association, this workshop will be the first in an ongoing series demystifying standards in the language industry.
This workshop will give business owners and management of language companies a concise, strategic understanding of ISO 17100—what it is, why it matters, and how it impacts your operations, reputation, and clients. Whether you’re considering or already working with the standard, you’ll benefit from this workshop.
You’ll discover:
Why ISO 17100 Matters
Origin and purpose of the standard
Competitive and reputational advantages
Difference between being “compliant” and “certified”
Core Requirements in Plain Language
The must-haves: qualified translators, revision by a second person, documented processes
The nice-to-haves: client feedback, data protection, continuous improvement
Your responsibilities as a business owner
What It Means for Your Business
Building client trust through standards
Risk reduction and accountability
How it supports pricing strategy and procurement eligibility
What you need to implement (people, processes, documentation)
Speakers:
Maryse Benhoff, International Chair - ISO TC 37/SC 5 (Translation, interpreting) and President, BG Communications
Julio Montero, Regional Director, Megalexis
Carol Poirier, Orion Assessment Services
Please note that this webinar will be presented in English, with questions answered in French in the Q&A.
Register here for this event. Zoom links will be sent to registrants, as well as follow-up recordings.